Policy & Return Information


Thank you for considering a purchase from The Hourglass Studio.


❤ Please look over all the images and measurements in each description. Please read the description carefully before you make a purchase. Custom orders for Paper Products or blank cards are not returnable.

Keep in mind that all images may vary in color due to monitor calibrations. I re-check all orders and ship them as safe as I can to ensure the best delivery to you. 


❤ Your shipping time depends on your response to my conversations. No proof will be sent without a purchase. Please make your purchase first so we can both work on your order.


PLEASE CHECK YOUR PROOFS FOR ANY CORRECTIONS NEEDED, YOU ARE RESPONSIBLE FOR THIS TO INSURE AN ACCURATE ORDER.

Contact me if you need more information on any item before your final order is placed. 

❤ No refunds on PERSONALIZED or CUSTOM orders. It is your responsibility to look over the final design and make sure all the information is correct and what you want. A sample of your custom work (digital or graphic) will be sent to you for approval by email. Slight changes may show on the final card due to the cutting process. The fonts and logo will be the same but may have to be readjusted to fit the actual cut design.

SHIPPING POLICY

All orders are shipped first class USPS (Priority Mail if selected) with tracking. A tracking number is supplied with your PayPal shipping notice.
Once your order has been shipped and delivered to your door it is no longer my responsibility to replace it.  Please contact your local post office to see where your package went.

❤ All custom and cut designed orders can take from 5 to 7 (some faster) business days to be shipped out and depending on where you are located and how you want the order shipped will be your delivery date. The actual time spent on your design depends on how fast you reply to layout samples and approve your order. 

The papers you view is only a representation of the actual product which is a high quality 80 and 100-pound cover paper. I purchase all the paper I use from a local supplier, not a store.

Due to inactivity, your design files will be deleted after one year.

If you cannot find what you are looking for, please contact me for a Custom Quote or new layout.  I will be happy to help in any way I can. I am the Artist and the "go-to person"  you may be looking for. Original ideas created by the artist, Mary N. Carnahan.
  
It is best to check your e-mail to see if your proof/mock-up is ready. ❤  Your shipping time depends on your response to my conversations. No proof will be sent without a purchase.  Please make your purchase first so we can both work on your order.


PLEASE CHECK YOUR PROOFS FOR ANY CORRECTIONS NEEDED, YOU ARE RESPONSIBLE FOR THIS TO INSURE AN ACCURATE ORDER.